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Fortunately, I watched the plumber closely and stopped him when he uncased a reciprocating saw. Rather than go to the store to buy a replacement washer, he intended to simply destroy the fixture and put in a cheap plastic one which he already had in his truck. The servicepeople which the home warranty companies send out are the low bidders and they have little incentive to do what's best for the homeowner. The warranty company is really the client, not the homeowner. I think the fact that neither the ten home warranty companies contacted nor the National Home Service Contract Association chose to respond to Angie's List's interview requests speaks volumes about the character of the industry. I bought a home last year and at the suggestion of my real estate agent purchased a home warranty plan with Old Republic.

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When a hot water recirculating pump burned out in my home, my own horrendous experience with one of the biggest home warranty companies was quite a learning experience. Here is what I learned:1. Service companies that work with these warranty companies may be inclined to find reasons that your problem is not covered. In my case, they blamed faulty original installation of the pump. I needed to confirm with the pump’s manufacturer and the county building inspector who inspected and approved the home – that it was correctly installed. 2. After months of back and forth communication with the warranty company, I filed a lawsuit in small claims court – which is very easy to do. I never even had to go to court. As soon as the suit was filed, then and only then did the warranty company settle for the entire claim plus legal costs. Seems they didn’t want to risk a judgment against them. 3.

 

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However, some complaints about refusing to cover some claims has brought down their overall score in both our review and the BBB. They were also fined in the state of New Jersey for deceptive tactics on June 15, 2015. Their pricing is on par with other similar home appliance warranty companies. For the past 30 years, HSA Home Warranty has been providing homeowners warranty coverage to US residents. Based in Cross Plains, Wisconsin, HSA lets people protect their appliances and systems with their warranty programs. They also offer real estate professionals errors and omissions insurance as well as home warranty programs.